Terms & Conditions

Last Updated: May 2026

Welcome to Zylo Design. These Terms & Conditions govern your use of our website, products, and services. By accessing our website or engaging our services, you agree to comply with these terms.

1. About Zylo Design

Zylo Design specializes in:

• 💡 Architectural & Decorative Lighting Solutions
• 🏠 Smart Home & Building Automation
• 🎨 Interior Design & Space Planning
• 🔌 Lighting Control Systems
• 📐 Design Consultancy & Technical Support
• 🌐 IoT and Smart Technology Solutions

2. Acceptance of Terms

By accessing our website or purchasing our products and services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please discontinue use of our website and services.

3. Quotations and Proposals

• All quotations are valid for the period specified in the quotation document.
• Prices are subject to change without prior notice unless confirmed in writing.
• Any changes to project scope may result in additional charges.
• Design proposals, drawings, and technical submissions remain the property of Zylo Design unless otherwise agreed.

4. Orders and Payments

💳 Payment Terms

• Payments shall be made according to the agreed payment schedule.
• Full or partial advance payment may be required before commencement of work.
• Delayed payments may result in project delays or suspension of services.
• Any bank charges or transfer fees shall be borne by the client unless otherwise agreed.

📄 Invoices

All invoices must be settled within the specified payment period indicated on the invoice.

5. Project Execution

Zylo Design will perform services with reasonable skill, care, and professional standards.

Project timelines may be affected by:

• Client approval delays
• Changes in project scope
• Material availability
• Force majeure events
• Third-party contractor delays

Zylo Design shall not be held responsible for delays beyond its reasonable control.

6. Product Warranty

Warranty coverage is subject to the manufacturer's warranty terms.

The warranty does not cover:

• ❌ Improper installation
• ❌ Unauthorized modifications
• ❌ Misuse or negligence
• ❌ Power fluctuations or electrical faults
• ❌ Natural disasters or force majeure events

Warranty claims must be submitted with proof of purchase.

7. Smart Home & Automation Systems

For automation and control systems:

• Stable internet and network infrastructure are the responsibility of the client.
• System performance may depend on third-party services and cloud platforms.
• Zylo Design is not liable for interruptions caused by internet service providers, software updates, or third-party platforms.

8. Intellectual Property

All content, designs, drawings, graphics, logos, technical documents, website content, and marketing materials are the intellectual property of Zylo Design unless otherwise stated.

No material may be copied, reproduced, distributed, or used without prior written consent.

9. Website Use

Users agree not to:

• Use the website for unlawful purposes
• Attempt unauthorized access to systems or data
• Introduce malicious software or harmful content
• Interfere with website operations

Zylo Design reserves the right to restrict access for violations of these terms.

10. Limitation of Liability

To the maximum extent permitted by law, Zylo Design shall not be liable for:

• Indirect or consequential damages
• Loss of profits or business opportunities
• Data loss
• Project delays caused by third parties
• Service interruptions beyond our control

Our total liability shall not exceed the amount paid for the specific service or product giving rise to the claim.

11. Force Majeure

Zylo Design shall not be liable for failure or delay in performance resulting from circumstances beyond reasonable control, including but not limited to:

• Natural disasters
• Government restrictions
• Labor disputes
• Supply chain disruptions
• Internet outages
• Pandemics or public emergencies

12. Cancellation and Refund Policy

Client Cancellation

• Orders for customized products may not be refundable once production has commenced.
• Cancellation charges may apply depending on project status and procurement commitments.

Refunds

Approved refunds will be processed according to the agreed terms and applicable regulations.

13. Confidentiality

Both parties agree to maintain the confidentiality of proprietary, commercial, technical, and project-related information unless disclosure is required by law.

14. Third-Party Products and Services

Certain products, software platforms, and services may be supplied by third-party manufacturers or providers.

Zylo Design shall not be responsible for:

• Third-party software changes
• Cloud service interruptions
• Manufacturer product discontinuation
• Third-party warranty limitations

15. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Qatar.

Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the competent courts of Qatar.

16. Amendments

Zylo Design reserves the right to update or modify these Terms & Conditions at any time. Updated versions will be published on our website.

17. Contact Information

📍 Zylo Design

🌐 Website: www.zylo-design.com
📧 Email: sales@zylo-design.com
📍 Doha, Qatar

🌟 Zylo Design

Elevate Your Interiors with Light and Style ✨💡🏠

By using our website and services, you agree to these Terms & Conditions.